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Despite having only just seen one Christmas trading period come to a close, retailers and their carrier partners are already well-advanced in preparations for the next.
Among the principal lessons from the 2014 peak season, two stand out. Once again, e-commerce has had another massive impact with domestic online sales up just over 15 per cent on the year before.
Retailers also know that they need to embrace the concept of 'click and collect' if they want to keep their customers happy.