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File Sending
Need to send us a file? Please use the mail big file tool to send us your files.
If you are sending a Sellerdeck Desktop Snapshot, due to GDPR, we can only accept a “Support Snapshot” unless specifically requested otherwise. This means we don’t receive your customer’s information. You can create a Support Snapshot via ‘Help > Troubleshooting’.
| Please attach your files with the below info: |
| Support ticket number and company name in the filename (i.e. “23432-ABCLTD”) Email address Company Name, Ticket Number entered into the message field NOTE: Select the recipient and enter in your email. This will then allow you to select and upload your file. |
Files sent to Sellerdeck are automatically deleted after 30 days. If you want the data deleting sooner, please request this by emailing admin@sellerdeck.com. Please do not send files until they have been requested.
