Sellerdeck Cover, Your Online Insurance Policy

Complete Peace of Mind

"Excellent support. Whenever I post a question, I am confident it will be dealt with properly." Keith Littlejohns, KL Communications
From £545+vat

Sellerdeck Cover is the affordable, annual support and maintenance policy giving you access to the telephone technical support line and guaranteeing that your software is kept up to date with the latest releases.

Your annual Cover fee provides:

  • UK-based telephone support*
  • Free version upgrades during the period of cover
  • Access to the Sellerdeck technical support hotline*
  • Fast track response for critical issues
  • Guaranteed escalation procedure
  • Limited emergency hosting provision
  • Savings on Sellerdeck products and services

Help is just a phone call away

Whether you have a technical problem with your online store, or just need some help in making changes to it, with Sellerdeck Cover the solution is only a phone call away. Sellerdeck Cover enables you to make full use of all the features of your Sellerdeck software and the reassurance of priority access to our support team through our UK based technical support hotline. For any reported incident, which actually disables your store, we guarantee a two working-hour response plus immediate referral to our development team for a fast-track solution.

Keep your software up to date

Sellerdeck Cover entitles you to 12 months of free software upgrades. Our regular newsletter will inform you of all version upgrades and maintenance releases, ensuring you benefit from new product features as they appear. To obtain the latest software releases and patches visit the Download Centre.

Emergency Hosting Provision

Should your existing service provider go out of commission or your site experience poor service levels you will be entitled to 60 days free Sellerdeck hosting. This ensures that your online store remains open whilst you find a new service provider.

Savings on other Sellerdeck Products and Services

To assist in the successful development of your online business your Cover package provides exclusive savings on other Sellerdeck products and services.

* Lines are open between the hours of 09.00 and 17.00, Monday to Friday. Pricing, terms and conditions are subject to change without notice.