Skip to main content

Version 18.2.4 now available for download here. Sign up to SellerdeckPay and get Apple Pay with this new version.

Online retailers lose sales with poor customer services

Online retailers lose sales with poor customer services. Online retailers could boost sales by brushing up their customer support, a new survey has found. Poor customer care and a lack of quality guidance could be driving potential web shoppers to the high street, the findings suggest. Read the full article here.

Silver Surfers make up 53% of new UK internet users

Silver Surfers make up 53% of new UK internet users. Nearly two million more UK residents accessed the internet during last year, according to a new report. Read the full article here.

Top 12 books every SEM needs to read

Top 12 books every SEM needs to read. There’s no substitute for hands-on experience when it comes to online marketing but if you want to really rise above the competition, you’ll devote some time to reading insights from the experts. Read the full article here.

Frustrated online shoppers abandoning stores with poor returns processes

Frustrated online shoppers abandoning stores with poor returns processes. Poor returns experiences lead to 58% of online shoppers permanently shunning outlets. New research released by Collect+ sends a warning to retailers of the cost of failing to provide an effective returns process. The poll of 2,000 online shoppers reveals that 58% of shoppers, once they have had a bad experience with deliveries or returns will abandon that online retailer permanently. More details here.

New study reveals that women are already regular mobile internet surfers

New study reveals that women are already regular mobile internet surfers. MiBuys survey highlights a strong appetite for retail promotions and shows that women are keen to explore new mobile phone services. Read the full article here.

July online spending hits £5 billion with highest growth since ‘07

July online spending hits £5 billion with highest growth since ’07. The latest results from the IMRG Capgemini e-Retail Sales Index reveal that shoppers spent £5 billion online in July, the most in any month this year. Read the full article here.

Online shopping reaches highest growth rate in two years

Online shopping reaches highest growth rate in two years. The latest results from the IMRG Capgemini e-Retail Sales Index show that total sales online increased by 22% in May compared to last year in the highest growth since June 2008. Read the full article here.

Overall IT spend may be down but e-commerce attracts investment

Overall IT spend may be down but e-commerce attracts investment. Spending on IT by the largest UK retailers remains at a low for the second year running but there is still a willingness to invest in new projects and e-commerce and multi-channel systems are high up the agenda, according to the latest Martec International/BT Expedite report. Read the full article here.

Google May-Day update: five tips for e-commerce sites

Get twenty different search marketers in a room and you’ll often get twenty different opinions on a subject; but there is a growing consensus that some tweaks were made to the Google Algorithim in the last few days of April to first few days of May. This has become known as the Google May-Day Update. Read the full article here.

Online sales hit three-year high

Online sales hit three-year high. Internet sales grew in July at their fastest pace since before the recession, as wet weather encouraged home shopping, a survey suggests. Online sales grew by 18% in the month compared with a year earlier, the biggest jump since 2007, IMRG said. Read the full article here.