More people recognise online as a ‘greener’ way. The latest e-Customer Service Index (eCSI) survey conducted by IMRG and eDigitalResearch reveals that people are embracing e-commerce, not just for convenience, but because it is seen as a more environmentally-friendly way to shop. Read the full article here.
E-retail sales up 15% in March compared to last year, boosted by good weather, see the latest figures from the IMRG Capgemini e-Retail Sales Index .
Search market report reveals increase in PPC and SEO spending. UK firms have been increasing their investment in paid search and SEO over the last 12 months, though lack of internal resources is the biggest problem affecting the success of search marketing. Read the full article here.
Are you ready for Boomerang Thursday? The rush of today’s Mega Monday may seem taxing enough, but retailers are now being warned to brace themselves for Boomerang Thursday – when returns will be at their peak. Read the full article here.
Barclaycard and PSI DSS. The Grocery Trader interview Neira Jones, Head of Payment Security Team, Global Payment Acceptance at Barclaycard. The interviewer asks Neira about how merchants and retailers comply with security standards such as PCI DSS and how they offer support, advice and education on reducing card fraud. Read the full article here.
Independent survey highlights consumer expectations for cross-channel retailing Independent survey highlights consumer expectations for cross-channel retailing. Consumer survey shows ‘Saving the sale’ in store is now retailers’ biggest opportunity to improve customer loyalty. Read the full article here.
UK online shoppers vastly outspend European neighbours. Fresh light is thrown on the size of the UK appetite for online shopping, with the news that internet shoppers in this country spend almost twice as much online as consumers in any other European country.
They also make more than twice as many purchases as internet users in any European country except Poland, according to research released this week by telecoms watchdog Ofcom. Read the full article here.
