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Support Centre

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File Sending

Need to send us a file? Please use the MailBigFile tool to send us your files. 

If you are sending a Sellerdeck Desktop Snapshot, due to GDPR, we can only accept a “Support Snapshot” unless specifically requested otherwise. This means we don’t receive your customer’s information. You can create a Support Snapshot via ‘Help > Troubleshooting’.

Please attach your files with the following details:

  • Support ticket number and company name in the filename (i.e. “23432-ABCLTD”)
  • Email address
  • Company Name, Ticket Number entered into the message field

NOTE: Select the recipient and enter in your email. This will then allow you to select and upload your file.

Open MailBigFile

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Files sent to Sellerdeck are automatically deleted after 30 days. If you want the data deleting sooner, please request this by emailing admin@sellerdeck.com. Please do not send files until they have been requested.